Personal information we collect

We collect personal information from you and any devices (including mobile devices) you use when you: use our Services, register for an account with us, provide us information on a web form, update or add information to your account or when you otherwise correspond with us. 

Some of this personal information, such as a way to identify you, is necessary to enter into our User Agreement. The provision of all other personal information is voluntary, but may be necessary in order to use our Services.

We may also collect personal information from other sources, as described below.

  • Identifying information such as your name, addresses, telephone numbers or email addresses when you register for an account with us.
  • Other content that you generate, or that is connected to your account (such as adding items to your basket).
  • Financial information (such as credit card or bank account numbers) in connection with a transaction.
  • You may also provide us other information through a web form, by updating or adding information to your account, chats or when you otherwise communicate with us regarding our Services.
  • Additional information we are required or authorised by applicable national laws to collect and process in order to authenticate or identify you or to verify the information we have collected.
  • We use cookies to collect information about the pages you view, the links you click and other actions you take when using our Services, within our advertising or email content.

How we use your personal information

We use your personal information to fulfill a contract with you and provide you with our Services, to comply with our legal obligation, protect your vital interest, or as may be required for the public good. This includes:

  • To provide payment processing and account management, operate, measure and improve our Services, keep our Services safe, secure and operational, and customise site content that includes items and services that you may like in response to actions that you take.
  • To contact you regarding your account, to troubleshoot problems with your account, to resolve a dispute. When contacting you for such purposes as outlined above, we may contact you via email, telephone, SMS/text messages, postal mail and via mobile push notifications.
  • To provide other services requested by you as described when we collect the information.
  • To prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities.

We use your personal information to pursue our legitimate interests where your rights and freedoms do not outweigh these interests.  We have implemented controls to balance our interests with your rights.  This includes to:

  • Improve our Services
  • Personalise, measure and improve our advertising based on your advertising customisation preferences.
  • Contact you via email or postal mail in order to offer you discounts and special promotions.
  • Contact you about public policy matters, or other current events, related to your ability to use our Services.
  • Measure the performance of our email marketing campaigns
  • Monitor and improve the information security of our site and mobile applications.

With your consent, we may use your personal information to:

  • Provide you with marketing via telephone calls, email, SMS/text.
  • Use your sensitive personal information to facilitate transactions in certain categories.

Your choices about how we use your personal information

If you do not wish to receive marketing communications from us, you can unsubscribe via the link in an email you received.

When you sign in to your account on our Services, we give you the option to stay signed in to your account. If you are using a public or shared computer, we encourage you not to choose to stay signed in.

If you attempt to change your password, User ID, update any other account information or attempt other account activity beyond those listed above, you may be required to enter your password.

You can typically end your signed in session by either signing out and/or clearing your cookies. If you have certain browser privacy settings enabled, simply closing your browser may also end your signed in session. If you are using a public or shared computer, you should sign out and/or clear your cookies when you are done using our Services to protect your account and your personal information.

Ways you can access, control and correct your personal information

You can see, review and change most of your personal information by signing in to your account. Please, update your personal information immediately if it changes or is inaccurate.

If you request that we stop processing some or all of your personal information or you withdraw (where applicable) your consent for our use or disclosure of your personal information for purposes set out in this privacy notice, we might not be able to provide you all of the Services and customer support offered to our users and authorised under this privacy notice and our User Agreement.

Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable national laws.

How we might share your personal information

We may disclose your personal information to the following parties for the following purposes:

  • Help detect, investigate, mitigate and prevent potentially fraudulent and illegal acts, violations of our User Agreement and data security breaches
  • Provide you personalised advertising
  • Improve their products, sites, applications, services, tools and marketing communications.
  • Third party service providers who help us to provide our Services, payment processing services, assist us in providing customised advertising, to assist us with the prevention, detection, mitigation, and investigation of potentially illegal acts.
  • Third party financial institutions with whom we partner to offer financial products to you, for them to provide joint content and services (such as, registration, transactions and customer support). These third party financial institution partners will use your personal information to send you marketing communications only if you have requested their services
  • Third party postage providers (e.g., DPD,GLS, UPS etc.) with whom we share delivery address, contact information and shipment tracking information for the purposes of facilitating the delivery of items purchased and other delivery related communications.
  • To comply with our legal requirements, enforce our User Agreement, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property or safety.
  • To prevent, detect, mitigate, and investigate potentially illegal acts, fraud and/or security breaches, and to assess and manage risk, including to alert you if fraudulent activities have been detected on your account or PayPal accounts.
  • To provide customer services, including to help service your account or resolve disputes

How long we keep your personal information

Our specific retention times for personal information are documented in our regional records retention schedules. How long we retain personal information can vary significantly based on context of the Services we provide and on our legal obligations.

How orders are handled

Thee insertion of personal data is made by means of a coded SSL connection of 128 bits. All the personal info is kept confidential by CAMELEON TEXTIL/KAMELEON TEXTIL as well as by ePayment. Please take special care to indicate the correct billing and delivery data while filling in the forms. As all order related info is being carried by e-mail, it is of utmost importance to indicate a correct e-mail address.  A wrongly pointed e-mail address may considerably slow down the entire ordering process. In addition CAMELEON TEXTIL/KAMELEON TEXTIL and ePayment would not be able to inform you upon your order status.

If the billing address is not the same as the delivery address, please make sure to indicate this by selecting the menu at the end of the form. Select a payment method and cofirm the inserted data by pressing on “Next step”

Note that we might use your personal data in remarketing purposes:

If you choose to receive our newsletters by checking the “yes” box within the “Subscribe to newsletter” option, we might use your e-mail address in order to send periodical newsletters. You may unsubscribe at any time, by choosing the unsubscribe option in within the newsletter.

Debit / Credit Card data

If you have chosen to pay with a debit/credit card, you would be asked to fill in a form with your card information. For the card payments under Visa and MasterCard (Visa/VisaElectron and Mastercard/Maestro) a “3-D Secure” system is being used. “3-D Secure” system is elaborated to grant the online transactions with the same security level as the automate teller machine or actual physical transactions. “3-D Secure” system guarantees that any information related to your card is directly inserted in Visa and MasterCard systems and is never transferred or stocked on our servers or ePayment servers. In addition, “3-D Secure” is an identity authentication system for the card owners in online medium. The “3-D Secure” systems allows you to buy online by means of any kind of card issued by Visa or MasterCard, including debit cards and electronic cards Maestro and Visa Electron. Virtual cards issued by these organizations are also accepted.

If the card transaction has been successfully completed, the next display would thank you for your order along with providing you with relevant info related to it. You will also receive an e-mail message containing your order data.

Payment Methods

You may choose among the following payment methods: credit/debit card, bank transfer/money order. If you have selected credit/debit card as your payment method, you would have to fill in a form with your card’s data. When the transaction is successfully completed, the next display thanks you for the order along with showing you relevant information related to your order. You will also receive this information by e-mail.

We accept the following credit/debit cards: Visa, Visa Electron, Mastercard/Eurocard, Maestro, as well as virtual Visa or MasterCard cards. If you choose to use as payment method your credit/debit card, your order would be processed immediately. When you select as a payment method bank transfer, the order is processed only after the confirmation of the creditation of ePayment account, which may delay the delivery by 2-4 days.

Integration of the Trusted Shops Trustbadge

Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our Trusted Shops trustmark for buyers and the eventually collected reviews, as well as the Trusted Shops product offer.

In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The Trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.

Whenever a Trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.

Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.


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