1.Cancellation and refund by post:
The buyer has the right to withdraw from the contract without giving any reason within fourteen (14) days (from the date of receipt of the package). If, after receipt of the purchase, you are not satisfied with the product(s), Kaméleon Textile Ltd. will allow you to exchange or refund them. If you wish to exercise the right of withdrawal from the contract, you must let us know by sending us a clear statement (via e-mail) Tel: 0670/451 9072, Email: online@kameleontextil.hu Please return the unsatisfactory product(s) to Kaméleon Textil Kft., 1097 Budapest, Soroksári út 164. Please return the product(s) within 14 days of receipt at the latest. Upon receipt of the returned product(s), we will check the condition of the product(s) and, if necessary, replace the product(s) or refund the purchase price of the returned product(s) (cash refunds are also possible for on-site pick-up and cash payments). In case of exercising the right of withdrawal, we will refund the purchase price and the shipping costs of the product(s) to you within 14 days of the return of the product(s). The refund will be made by bank transfer. In the event that Kaméleon Textile Ltd. has mistakenly not sent you the product(s) you ordered, or if the product(s) you ordered are defective, please contact us at 0670-451 9072 or by email at online@kameleontextil.hu.
2.Replacement:
In the event that you wish to exchange the colour of the product(s), you may do so after returning the non-conforming product(s). To do this, please contact us to see what colour(s) of product(s) you want. If the desired product(s) are not available, we will refund the purchase price of the product(s). If you wish to change your order to another product, you must return it first,
and then place another order for the desired product.
3.Terms of refund:
In the event that you would like to exchange the product(s) or request a refund, please note: The returned product(s) must be in the same condition as when you received it. Please note that you are obliged to reimburse us for any depreciation caused by the use necessary to determine the intended use. When returning the goods, please also send us the correctly filled in purchase declaration form.